Conflict Management refers to a variety of functions performed by a person or group with experience and training in preventing, mitigating, and resolving workplace conflicts within organizations.  Conflict Management can involve, among other things, systems design for dispute resolution programs and offices; dispute resolution case management; facilitation; mediation; negotiation training and coaching; and ombudsry. 

David — As UPS Early Dispute Resolution (“EDR”) Administrator for 10 years, it was a pleasure to work with you and ADR Vantage to help UPS successfully facilitate EDR issues. Your knowledge, experience and skill in the field of conflict management was instrumental in improving EDR case resolution by 25% to 30%. This increased employee satisfaction and confidence in the process. With your assistance, UPS improved the design and management of the UPS EDR process
— Jerry Frasso, United Parcel Service

For over 15 years, Mr. Clark has advised organizations on how to administer alternative dispute resolution (“ADR”) programs and procedures.  In 2001, Mr. Clark managed the ADR program for the Federal Labor Relations Authority (“FLRA”), and since that time has consulted with private companies and federal agencies on how to effectively mitigate and resolve interpersonal problems among coworkers and work groups. Since 2006, Mr. Clark has served as an Adjunct Professor at American University’s Washington College of Law, for a course entitled “Lawyer Bargaining,” where he trains students on negotiation and mediation advocacy for lawyers.  Also for many years, Mr. Clark has contributed his expertise to the D.C. headquarters of the consulting firm ADR Vantage, Inc., where he is a Senior Advisor.

Mr. Clark holds an M.A. in international conflict resolution from the American University’s School of International Service.  In addition, he has received training in organizational ombudsry from the International Ombudsman Association, and has published two articles on the subject of organizational ombudsry: